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4.1

First, the company ships the strut for my Mercedes S550 by 2-day air, although I selected UPS Next Day Air. Second, the repair shop tells me midway through the installation that I have the wrong part.

After connecting with Joe and sending him a picture of the part I received, he confirms I have the wrong part. Joe says he will ship the correct part via UPS Next Day Air. This morning I contact Joe after I did not see any progress on the UPS tracking, and he confirms the part was never shipped! Heard from Joe's supervisor and it seems my experience is a hiccup from a system conversion.

I can understand this, since I've led operational and system changes. Company waived all shipping charges and is providing a 10% discount.

Reason of review: Order processing issue.

Monetary Loss: $120.

Preferred solution: Deliver product or service ordered.

Location: 2900 High Ridge Rd #6, Boynton Beach, FL 33426, USA

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Welcome to the wonderful world of Mercedes-Benz.

Always needs service of some sort, parts are slow and very expensive.

My brand new (then) 198* ***SEL was the worst car I have ever owned ; took to calling it the 560SUX.

Preceded in rapid succession by my 198* ***SE (brakes like a garbage truck), and my 198* ***E 2.6 which died in a parking lot the first month.

Not to mention my wife's 199* ***SE with the drive shaft that fell off or her 199* ***E that never did anything right, spent more time in the shop than at home ; I had to hire a lawyer and enforce our state's "lemon law".

Walked away from the brand, got Chevys and Fords thereafter ; much better. That Mercedes-Benz name is a bunch of hooey.

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